Top 10 for Ray White Commercial Caloundra
Ray White Commercial Caloundra’s Alan Gray has scored a perfect 10 from a customer survey following the sale of an industrial unit at Maroochydore.
The sales success prompted the vendors to give Mr Gray a 10 out of 10 score in a Ray White customer satisfaction survey.
As part of the Ray White customer experience strategy, feedback is sought from clients in an email survey and agents are given a net promoter score (NPS).
Alan Gray’s efforts in conjunction with colleagues Len Greedy and Luca Reynolds prompted the happy vendor Reg Brine to record a perfect 10.
The NPS is a simple metric that represents how likely a client would be to refer the agent to other people with a 10 the highest score possible and an indication the customer would be highly likely to recommend the agent.
“The customer satisfaction program is about putting the customer at the heart of everything we do, and measuring how well we are servicing our customers,” said Ray White Director and CEO Dan White.
“We are using the program as a part of our Ray White customer experience strategy because we know that great customer service is intrinsic to business growth and profitability.”
Following the sale of the unit at Sugar Road, Maroochydore, Mr Brine commented: “There was a high level of professional service and support given throughout the process.
“(Alan) calls it as it is and his thorough knowledge of the industry and local market combines to create confidence in his work and provides integrity no doubt to the Ray White Commercial Caloundra franchise.
“I must say Len Greedy was equally impressive as was Luca Reynolds, who was our key point of contact. They are an excellent team.”